Privacy Policy

Effective Date: 01/01/2026

T & L Vehicle Repairs Ltd T/A Crown Garage Orpington ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [yourwebsite.com], use our services, or interact with us as a customer. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on this page, and you waive the right to receive specific notice of such changes or modifications. Your continued use of our services following the posting of changes or modifications will confirm your acceptance of such changes or modifications.

 1.⁠ ⁠Collection of Your Information

We may collect information about you in a variety of ways, including:

Personal Data

Contact Information: Name, email address, phone number, postal address.

Vehicle Information: Make, model, registration number, VIN, service history.

Payment Information: Billing details, payment card information (processed securely via third-party providers).

CCTV Footage: Images and video from our premises for security purposes.

Communications: Enquiries, feedback, or complaints submitted via phone, email, or in person.

Non-Personal Data

IP address, browser type, device information, pages visited, time spent on pages.

We collect this information when you book appointments, request quotes, make payments, visit our premises, or interact with our website.

 2.⁠ ⁠Use of Your Information

We use your information for the following purposes:

To provide and manage car repair, maintenance, and related services.

To process bookings, payments, and invoices.

To communicate with you about your vehicle, services, promotions, or updates.

For security and safety (e.g., CCTV for premises protection).

To improve our services, website, and customer experience.

To comply with legal obligations, such as health and safety records or tax requirements.

 3.⁠ ⁠Sharing of Your Information

We do not sell your personal data. We may share your information with:

Service Providers: Trusted third parties for payment processing, parts suppliers, or IT support (bound by confidentiality).

Legal Authorities: If required by law, court order, or to protect rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets.

 4.⁠ ⁠Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

 5.⁠ ⁠Data Retention

We retain your personal data only for as long as necessary:

Service records: 6 years for legal/tax purposes.

CCTV footage: Up to 30 days, unless needed for incidents.

Marketing data: Until you unsubscribe.

 6.⁠ ⁠Your Rights

Under UK GDPR and data protection laws, you have the right to:

Access your personal data.

Rectify inaccurate data.

Erase your data (subject to legal obligations).

Restrict processing.

Object to processing.

Data portability.

Withdraw consent at any time.

To exercise these rights, contact us at cg@crowngarageorpington.com or 01689 820008/820009. We will respond within one month.

 7.⁠ ⁠Cookies and Tracking

Our website uses cookies to enhance user experience. Cookies are small files stored on your device. You can manage cookie preferences via your browser settings. For more details, see our [Cookie Policy].

 8.⁠ ⁠Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16.

 9.⁠ ⁠Third-Party Links

Our site may contain links to third-party sites. We are not responsible for their privacy practices.

10.⁠ ⁠Contact Us

If you have questions about this Privacy Policy, please contact:

T & L Vehicle Repairs T/A Crown Garage Orpington

13 Station Approach Orpington, BR6 0ST

Email: cg@crowngarageorpington.com

Tel: 01689 820008 / 820009